Shep Hyken: Customer Service Strategy Blog

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by Shep Hyken

Story Created: Mar 15, 2011 at 10:27 AM CDT

Story Updated: May 5, 2011 at 3:45 PM CDT

Shep Hyken is a speaker and best selling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal best-seller, The Cult of the Customer. He is also the creator of  The Customer Focus program which helps clients develop a customer service culture and loyalty mindset. http://www.hyken.com

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