Top Customer Relations Story
4 Ways to Deal With Negative Online CommentsA bad online review doesn't have to leave a permanent scar if you use it as an opportunity to better your business. Josh King shares 4 ways to handle a bad online review and come out shining. Read more » More Customer Relations Stories
Are Customers Always Right?In business, the squeaky wheel almost always winds up getting the grease. Customers tend to be rewarded for complaining, but that strategy leaves money on the table, according to marketing consultant Betsy Kruger. Read More » 
How Can You Achieve Customer LoyaltyCustomer loyalty may not be what you think it is. Most people or companies claim to have great customer service and customer satisfaction scores, which they think leads to loyalty. However, these scores may be misunderstood. Read More » 
An Artful Approach to Customer Trust
Complete trust is not easy to gain from your customers. But a St. Louis hair stylist has generated quite a following for his artful approach. In fact his customers trust him so much, they don't even get a say in their own style! Read More » Customer Relations Headlines
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