World Class Customer Service in Small Business

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Story Created: Feb 27, 2011 at 9:43 PM CDT

Story Updated: May 2, 2011 at 12:14 PM CDT

Janelle Barlow, author of Branded Customer Service: The New Competitive Edge, shows how to turn excellent customer service into a distinguishing, marketable advantage for your business. Programming provided by Cisco BizWiseTV.

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